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Keynotes and workshops designed to educate, motivate and catalyze change. Each presentation is uniquely targeted for your industry, your office, your problems, and–most importantly–your solutions. Popular programs are listed below and can be customized to your time frame and environment. Virtual presentations are available.
Top Recommendations for Sales and Entrepreneurs
Humanize Automation: Leveraging Data, Artificial Intelligence, and Business Strategy to Create Better Customer Experiences
We know that providing great customer experiences involves personalized touches–but those touches take a lot of time and have not always been possible at scale. Now, by having your data in order and integrating your systems with AI tools, personalized, customized touchpoints for your customers can be created at scale! In this session we’ll cover strategies for not only examining points of automation in your CX process, we’ll also discuss the steps you need to start thinking about today to leverage advancements in generative AI technologies and personally trained large language models (LLMs). Those attending will get a road map for what is possible when effective data management and AI collide–broken down in terminology that those with an average understanding of technology can understand.
AI, Synthetic Media, and Your Customer Experience (CX): Leverage Technology to Improve Your Communicative Touchpoints
Did you know that AI can now write your marketing copy? Create videos with your digital likeness…in dozens of languages? Provide subjective advice to your clients? Produce training for your employees? Even if you’re on the fence about trusting artificial intelligence tools, knowing about these technologies, especially when combined with forms of synthetic media (think deep fakes, but not nefarious), is important for any leader. Examining these tools through the frame of customer experience, you’ll learn about the evolution of communication technologies, how artificial intelligence has expanded our range of connective possibilities, and how to strategically implement AI in your business.
Key Learning Takeaways
- Get an outline of the AI landscape as it pertains to your industry.
- Understand the different uses of tools to help you to attract, retain, and serve your clients.
- Create new ways to interact your target audiences using combinations of communication, education, and technology.
- Gain talking points for discussion in your teams for generating new ways to create better customer experiences.
Top Recommendations for Leadership Teams
No Cookie-Cutter Communication Here
What are the communication challenges that your team, company, or members of your association face? Want to work with someone who can customize a dynamic communication skills keynote or training tailored specifically to your unique needs? Let’s build that together! Through needs assessment calls we’ll collaborate to uncover what outcomes you need to achieve to push the needle with your participants, and I’ll create a presentation that’s exclusively yours. Skills and strategies that may be addressed include, but are not limited to:
- Generative AI and synthetic media
- Persuasion and influence
- Feedback and performance
- Listening
- Communication confidence
- Digital communication–email, digital presence, and beyond
- Social media as a credibility strategy
- Using video to communicate/sell/market
- Building relationships
- Achieving buy-in
- Cultivating innovation and intrapreneurship
Find and Fill Your Communication Gaps
When someone is faced with uncertainty, their brain actively seeks to fill in the gaps and reduce that uncertainty. Where do the communication gaps exist in your business? This presentation helps your attendees learn to examine various communication processes that exist (think consumer lifecycle, new employee onboarding, or sales processes—to name only a few), identify the communication gaps that exist that are negatively impacting your target audience, and fill these gaps with strategic, dynamic solutions.
Top Recommendations for Anyone
Communication Strategies for High Impact
Customized specifically for your audience, this session is like a semester’s worth of communication education in one sitting (except no memorization and regurgitation for tests—simply executable tips to improve). This strategy-packed session provides business managers with communication strategies for managing, speaking persuasively, and leading with impact. Possible topics covered include:
- Understanding the key rules for giving and receiving feedback
- Learning an essential framework for persuasive communication
- for internal, external, and consumer audiences
- Cultivating a working environment built on principles of equity
- and learn how to adjust imbalance
- Examining how not communicating is hurting your image,
- leadership capabilities, and profitability